What are your hours of operation?

We are open every day of the year, 24 hours a day. In other words, we never close, not even for holidays!

What kind of emergencies do you treat?

We feature a full-service emergency specialty hospital that can effectively diagnose and initiate treatment for all medical emergencies, from insect bites to heart attacks and from industrial and automobile accidents.

Do you provide care for babies and children in addition to adults?

Yes, we treat patients of all ages and medical conditions. We have child-friendly rooms that are full of toys and stuffed animals that are sure to make the stay comfortable.

Do I need to make an appointment?

There is no need to make an appointment for emergency medical care. We treat patients 24 hours a day, 7 days a week, 365 days a year.

How much is a visit at Alexandria Emergency Hospital?

It depends entirely on your condition, and we can provide an estimated cost of care before any sort of treatment if you come in for a complimentary basic medical screening.

How is Alexandria Emergency Hospital different from an urgent care center?

Alexandria Emergency Hospital differs from an urgent care center in that most urgent care centers are designed to handle non-life-threatening medical complaints. An urgent care facility is much like a doctor’s office with extended hours. Urgent care clinics are often staffed by Physician Assistants or Nurse Practitioners who are unable to treat critical trauma patients. If a patient goes to an urgent care clinic with a life-threatening emergency, the patient will be redirected to EMS or 911. In contrast, Alexandria Emergency Hospital is equipped like hospital-based ERs, offering a full range of in-patient care and out-patient imaging and lab services. We are able to provide quick and thorough results for any tests the doctor order. Our state-of-the-art facility is staffed by top quality, caring doctors, specialists, nurses and support staff. Alexandria Emergency Hospital is open 24 hours a day, 7 days a week and offers shorter wait times than a traditional hospital.

What is the average wait time?

We have no wait time. Minutes count when you’re experiencing a medical emergency and we’re committed to providing treatment to you faster than hospital-based ERs. It’s also important to know that Alexandria Emergency Hospital does not accept patients from 911 ambulance services. With the lower patient volume, our board-certified physicians and registered nurses can see you promptly and efficiently so that you are back in the comfort of your home faster.

Do you have a diagnostic lab onsite?

Yes, our diagnostic lab is both CLIA and COLA certified. We can perform the majority of tests that hospital-based ERs perform. These tests are processed onsite, so we can get you the results while you wait. Alexandria Emergency Hospital has a quick turnaround time for lab results, so you have answers sooner.

Do you offer radiology services?

Yes, we offer MRI, X-ray, Ultrasound, CT, and Doppler technology. When you require imaging, in addition to being evaluated in real-time by your doctor, we send the images electronically to an off-site radiologist to be read immediately. As an added benefit, this technology provides printed radiology reports, which get you results faster than a traditional hospital. Alexandria Emergency Hospital will also provide you with a CD of your images, ready by the time you leave our facility.

What if I need to be admitted to the hospital for further care?

We are a complete hospital, capable of meeting most of your inpatient needs. Alexandria Emergency Hospital is committed to a patient-centric approach to treat the needs of our community in a comfortable, state-of-the-art environment. We have a team of well-known, local specialists that take call for Alexandria Emergency Hospital.

For the few patients that require specialty services, we have inpatient transfer agreements and can get you directly admitted to the hospital of your choice. We will arrange prompt transfer to any hospital that you or your primary care physician prefer. We also will arrange for direct admission to an inpatient bed, completely bypassing the hospital’s emergency room. Our staff will do everything to ensure that your transfer to the hospital goes smoothly and quickly. It is important to note, however, that most patients are treated and released without the need for a hospital transfer.

What are the documentation required for outpatient services?

The following documentation is required for hospital outpatient services to be rendered:

1. Documentation that supports medical necessity of the outpatient service (e.g. physician’s office visit note, or progress note, etc.)

2. A signed and dated physician’s order for the outpatient service.

3. All patients without a written order will be seen through the emergency room after a free medical screening (emergency room charges will apply).

What insurance do you take?

We accept most commercial insurance plans. Alexandria Emergency Hospital will honor insurance in-network benefits for our emergent patients, even if we are not in your network. Unfortunately, we are not recognized with Medicare, Medicaid, or LaCHIP at this time.

How do I know if Alexandria Emergency Hospital is “in network”?

According to Louisiana guidelines, all insurance carriers are required to pay in-network benefits for any member seeking emergency medical treatment. Louisiana law requires your insurance carrier to pay for your emergency care, whether the emergency room is “in network” or “out of network.” The state of Louisiana empowers you to use “a prudent layperson standard” in considering what constitutes an emergency.

What types of payment do you take for self-pay patients?

We accept cash, checks, and all major credit cards, including Visa, MasterCard, and Discover.

What part of my bill am I responsible for?

Depending on your insurance provider, you may be responsible for paying your copay, coinsurance, and/or deductible.

How is my emergency visit processed with my insurance provider?

Your ER visit will be processed by our billing department with Nutex Health and sent to your insurance company. Alexandria Emergency Hospital honors “in-network” benefits even if your insurance company is “out-of-network”.

How is my emergency visit processed with my insurance provider?

State law requires patients to be reimbursed for emergency room visits by their insurance carrier. If your insurance company refuses payment for your emergency room visit, you can file a grievance with the Louisiana Department of Insurance. To learn more about the Louisiana Department of Insurance, please visit http://www.ldi.la.gov/. You can also contact our Billing Department at (713) 357-2535.